The AI agent that answers, books and collects on WhatsApp for small businesses in Latin America
In Latin America, customers don't fill out forms: they send a WhatsApp message and buy from whoever answers first. Dilo answers every one of those messages with the business's own information, day and night, and leaves the team only the conversations that need a person.
Official WhatsApp Business Platform · From US$69/month · Built in Guatemala
Quick answer
What is Dilo?
Dilo is an AI agent for WhatsApp built for small and medium businesses in Latin America. It answers customers 24/7 using the business's own catalog, prices and hours, books appointments and takes orders, hands the conversation to a person when it should, and can collect payments and deposits with the business's own payment links. It is built and operated by Haricode, a software company in Guatemala City.
What the Dilo agent does for a business
It handles the repetitive conversations so the team only takes the ones that need a person.
Answers every message, day and night
The agent replies in seconds with what the business actually sells: products, prices, hours, locations and policies that the owner loads and controls. No generic chatbot answers.
Books appointments and takes orders
It offers real available times, records the booking or the order, sends reminders and, with the Google Calendar add-on, keeps the business calendar in sync both ways.
Collects payments without chasing people
El Cobrador reminds each customer before and after a due date, sends the payment link of the business's own gateway, receives receipts and asks for booking deposits.
Hands off to a person at the right moment
When a customer needs a human, the conversation goes to the right team member with the full context, and the agent stops talking until the team is done.
From your information to a live agent in three steps
No code and no flow builder. You test it before a real customer ever sees it.
- 1
Tell us what your best employee knows
Catalog, prices, hours, frequent questions and the rules of your business. You don't write any code or flows.
- 2
Test the agent before it talks to a customer
You try it with your own questions in a simulator and correct anything that isn't how you would answer.
- 3
Turn it on in your WhatsApp
It runs on the official WhatsApp Business Platform, on your business number, and your team follows every conversation from the Dilo dashboard.
Why WhatsApp, and why Latin America
For most small businesses in Latin America, WhatsApp is the storefront, the phone line and the sales team at once. The messages arrive at night, on Sundays and while the owner is serving someone else, and the customer who doesn't get an answer writes to the competitor. Dilo is built for that reality: Spanish first, the customer's language always, prices in dollars, the business's own payment gateway, and a team in the same time zone.
Dilo for business plans
You pay for conversations per month, not for contacts or licenses. Each extra conversation costs US$0.25. Prices are plus VAT and already include the cost of WhatsApp and of the AI. With the annual plan the setup is free and two months are included at no cost.
| Plan | Conversations / month | Monthly | Annual plan | Setup | Best for |
|---|---|---|---|---|---|
| Arranque | 150 | US$69/mo | US$58/mo (US$690 a year) | US$99 (free on annual) | 1 user · For the business that loses customers because nobody replies in time. |
| Arranque Plus | 350 | US$99/mo | US$83/mo (US$990 a year) | US$149 (free on annual) | 1 user · For busy chats that a single person still answers alone. |
| Negocio | 500 | US$129/mo | US$108/mo (US$1,290 a year) | US$199 (free on annual) | 3 users · For the business that already runs on WhatsApp and can't leave a message unanswered. |
| Multi | 1,000 | US$249/mo | US$208/mo (US$2,490 a year) | US$299 (free on annual) | 6 users · For several branches or brands answering on WhatsApp at the same time. |
Add-ons: El Cobrador (payment collection and booking deposits over WhatsApp) US$89/month with no commission on what is collected; Google Calendar sync US$25/month; Multimedia (voice notes, photos and documents) US$5/month. Volumes above 2,000 conversations a month are quoted separately.
Dilo by type of business
The same agent, set up with what matters in each sector. These pages are in Spanish.
Questions about Dilo
Stop losing customers because nobody answered in time
Write to the demo in English or Spanish and see how the agent answers. It takes ten seconds.